terms & conditions

TERMS and CONDITIONS

Before placing an order, please check the size and dimensions of goods ordered and ensure the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.

Please double-check the furniture dimensions to ensure they will fit into your room.

Common problems include narrow door frames, awkward staircases or any right angle turns once inside the property; occasionally we also have difficulty gaining suitable access for the delivery truck to reach your home

Prices shown for items on this website's product pages are for merchandise only. Please request a quotation to see the total cost of your order.

Prices and availability of products are subject to change without notice.

PAYMENT & SECURITY

We understand that making a decision over the internet can be difficult because in many cases you haven't physically seen the product.

W1 ambiance is a secure site.

To process your order we will of course need some personal details such as name and address.

Please e-mail us or fill-up the order form in our website before you attempt to place an order.

Payment of goods can be made tru bank deposit.

All orders must be paid in 50% Initail Deposit at the time of purchase and the remaining balanace of 50% for full payment of your order product will be collected upon accomplish of deliveries.

We require our client to scan the deposit slip and send it tru email for the confirmation of there initial payment.

Bank details available upon request.

You cannot cancel your order due to delays in shipping. Sales for custom made orders are final.

COD's are not accepted on delivery.

DELIVERIES

Target delivery dates will be arranged within 12-15 working days on designated days, which we will notify to you. But depends on the design and quantity of the order.

We deliver Monday to Sunday including holidays.

We try to be as flexible as possible but cannot guarantee specific times.

Charges for deliveries outside the Metro Manila are available on request.

On the delivery day our staff will place your furniture into the room of your choice. You must inspect all goods on delivery and advise us of any shortfalls or visible damage.

Made to order products, have been produced specifically for you, therefore no refunds or exchanges your order unless there is an error on our part regarding the product specification, or the item is found to be faulty. If your furniture is damaged in shipping we will repair it free of charge.

We will deliver the goods ordered to the address given by you. Our Delivery Staff will install your new furniture in your home,

WARRANTY

All goods are covered by a 2-months warranty against faulty workmanship.

Applicable delivery fees on merchandise returns will be charged to you.

Check your furniture as soon as it arrives, in the unlikely event that there’s something wrong or if you just don’t like it, we’ll take it back and refund But we will get the Php 900 for delivery fee.

MATERIALS

Gmelina Arborea Timber is reasonably strong for its weight. It is used in constructions, furniture. Once seasoned, it is a very steady timber and moderately resistant to decay and ranges from very resistant to moderately resistant to termites.

All frames are built with sun dried Gmelina Arborea wood.

All items are built entirely by hand, all dimensions are approximate.

For the long term maintenance of any wood product we recommend that there are no direct sources of heat very close by. Wood is a natural product and whilst W1 Ambiance only use timber that is well seasoned and dried, movement can occur in the home. Changing temperatures can cause the wood to shrink or expand. Placing a piece of furniture up against a radiator will exaggerate this and may cause movement and in some cases slight cracking.