Purchasing and Delivery

 

 

Before You Buy

 

To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. 

Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles – is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.

 

Ordering Information

 

We always ready to assist you in making your purchasing decision and processing your order. By purchasing items from W1 Ambiance you arealways have the option to process your order via our website or can call or text and have your order processed over the phone.

 

Ordering Process

 

After your order is placed you will receive an email confirmation with all order details.

Please ensure to save this email receipt for your records and take the time to review all the details. In the event that the items are made to order we proceed the merchandise to manufacture. This typically occurs within 24 hours after your order is placed. It is very important that any discrepancies, or changes  are communicated in writing within the 24-hour window.

If you do not receive your order confirmation email within 24 hours, please contact us. Be sure to include to email us the details of your order. We will send a new confirmation or provide you with further details.

 

Shipping Time

 

Orders are processed immediately upon receipt.

Normal delivery time is 12-18 business days for standard order.

FREE Delivery with in Quezon City area.

When applicable, the shipping charges will be displayed for you before you finalize your order and will be based on the location selected.

Additional shipping fees might be required for locations such as provincial deliver.

 

Delivery Day

 

In preparation for your delivery, please remove pictures, accessories, etc. from your walls to prevent damage. Keep children and pets secure during the delivery to prevent injury. Also ensure that the area where you would like your furniture placed is free and clear of old furniture and any items that may obstruct the passageway of the delivery team. W1 Ambiance will deliver, assemble, and set-up your new furniture purchase and remove all packing materials from your home. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.

 

Guarantee

 

Your Happiness is important to us. W1 Ambiance takes every effort to insure our customers’ complete satisfaction on each and every order. We offer a 100% Customer Satisfaction Guarantee.